Frequently Asked Questions

If you are installing the eSIM directly from your device and you don't have a QR code to scan, you need to proceed with manual installation. You will find here the instructions in our setup guide page.

An eSIM serves as a virtual SIM card enabling you to set up a mobile plan from your operator without needing a physical nano-SIM card.

Activating your eSIM involves a straightforward process: 1) Choose your preferred location 2) Pick a data package 3) Scan the QR code using your device.

While a physical SIM is a tiny chip inserted into your phone, an eSIM acts as a digital SIM card facilitating the activation of a mobile plan without the necessity of a physical nano-SIM card.

Explore our roster of supported handsets to identify if your phone is compatible with eSIM technology.

If you keep both our eSIM and your primary SIM turned on, you will receive phone calls and SMS on your primary SIM. IMPORANT: You can incur in roaming fees from your carrier. Our eSIM are data only and do not support phone calls or SMS. But you can use apps like WhatsApp, Skype, Viber, etc. to make calls.

Yes! Our eSIM data can be shared with your friends with no limits. You could use all the data in just one day if you need.

Check your iMessage settings: Make sure that iMessage is enabled and that your phone number and email address are listed correctly. Go to Settings > Messages and check the settings under "Send & Receive".